Essentials of Workplace Communication and Sales

BIS 591 Workplace Communication:

Employers today want to hire and keep engaged employees. Employees need to be effective communicators, problem solvers, and team players. They need to understand the perspective of others, present ideas effectively and manage conflict, offering effective solutions. Not only will these skills make participants engaged employees, they will also enhance your customer service skills. The Essentials of Workplace Communication curriculum focuses on the 21st century skills that are foundational for productive day-to-day workplace interactions.

In this class learn:

• Establishing Connections
• Gaining Engagement
• Understanding Perspective
• Proposing Solutions
• Resolving Issues
• Gaining Agreement

For more information: Join the informational webinar on March 28, 2018 at 6pm or April 10 at 7:30pm or May 2 at 12pm

Or sign up today for this exciting course: 5/14/18 – 6/11/18 (Live webinar sessions on M-W-F 6:00pm – 7:00pm) – computer and web cam required

---

BIS 590 Consultative Sales:

One in four open job postings requires sales or customer-facing skills. Consultative Selling is the heart of the sales process. Sales is not pushing things on people; sales are connecting people’s needs with the products and services of your organization. Students in Consultative Selling will build and hone the fundamental skills necessary for effective sales and customer support conversations. Consultative Selling students will learn the exact same sales skills that have been taught to sales professionals worldwide. Graduates of Consultative Selling will be highly prepared to get hired and perform well in sales careers.

In this class learn:

• Establishing Rapport
• Creating Interest
• Questioning for Needs
• Presenting the Solution
• Closing for Commitment
• Handling Objections

For more information: Join the informational webinar on March 28, 2018 at 6pm or April 10 at 7:30pm or May 2 at 12pm

Or sign up today for this exciting course: 5/14/18 – 6/11/18 (Live webinar sessions on M-W-F 7:30pm – 8:30pm) – computer and web cam required

Educational Webinar Series:

Essentials of Workplace Communication

Webinar Date: April 26 12pm

Summary: The Essentials of Workplace Communication curriculum focuses on the 21st century skills that are foundational for productive day-to-day workplace interactions.

Facilitator: Lorie understands what organizations need in order to have an engaged workforce.

Registration for this exciting webinar will open soon!

Group or Customized Training:

If you would like to train your group, team or organization in Consultative Sales or Workplace Communications please contact Emily Barnett at erbarnett@aacc.edu or 410-777-7047.