Corporate Training Group
Formerly Center for Workforce Solutions*

   Alison Kelly
  
Enter-Trainer

About Alison

Alison Kelly is originally from Ireland and is often referred to as the "Enter-Trainer" due to her humorous and energetic delivery of inspiring presentations and workshop. A Graduate from the National College of Ireland, she has extensive experience in human resource management, consulting, quality management and training with retail, manufacturing, and service industries, colleges and government organizations.

She has received awards from the Government of her home country Ireland, and Anne Arundel County Public Schools for her excellence in design and delivery of training. Her extensive management and consulting experience, coupled with her instinctive and empathetic approach, provide clients with creative ways to improving performance processes and profitability. She develops training material, instructs and consults on diverse topics such as:

Top Pick

The Four Generations at Work

Why is it Important and What are the Key Differences

Why Learn About the Four Generations?

  • Changing demographics
  • Better understand it’s impact in the workplace
  • Increase personal competency in communication and management
  • Promote teamwork
The Key to Understanding Different Generations is the events and conditions each of us experience during our formative years help define who we are and how we view the world. The generation we grow up in is just one of the influences on adult behavior.

More from Alison

From Ordinary to Extraordinary - World Class Customer Service

Critical to an organization’s long-term success is the role of employees in providing excellence in critical customer service skills. This highly interactive session defines quality customer service, identifies internal and external customers, examines the impact of generational and cultural differences impacting customer interactions, identifies the unique challenges and skills for phone-based customer service including how to build relationships and influence others and builds awareness of the impact of a few extra steps towards customer service excellence.

Role of the 21st Century Manager: Motivate Staff to Maximize Potential

When generational differences are multiplied by social media communication, today’s manager may have chaos. Learn to manage through the chaos and inspire your team to achieve more than they think they can.

Team Building/Facilitator of Team Strategic Retreats

Based on Everything DiSC assessments, identifies trends, strengths and gaps in team communication. Enhances team work through coaching on how to modify communication styles to better align with the recipient’s style. Facilitates strategic goal setting processes including aligning personal and organizational mission/vision/values, SWOT/ gap analysis and annual goals that move organizations forward.




Corporate Training Group
7556 Teague Road
Hanover, MD 21076

Phone: 410-777-2732
Toll Free: 866-311-8926
Fax: 410-777-2037
E-mail:ctg@aacc.edu
Web:www.ctgaacc.com



Corporate Training Group
Formerly Center for Workforce Solutions*
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